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Return Policy
Return Policy
Last updated: October 2025
At Toparts, we want you to shop with confidence. If something isn’t right with your order, we’ll do our best to make it right, quickly and fairly.
Easy Returns
If you’ve received the wrong item or changed your mind, you can return it within 7 days of delivery.
To qualify for a return, the item must be:
- Unused and undamaged
- In its original packaging
- Returned with proof of purchase
Simply email us at info@toparts.co.za with your order number and reason for return, and we’ll guide you through the next steps.
Important Notes
- Electrical parts, lighting units, and electronic components cannot be returned once installed or tested.
- Return shipping costs are for the buyer’s account unless we supplied an incorrect or defective item.
- Refunds are processed once the returned item has been inspected and approved. Refunds can take up to 5 working days to be processed.
If your part was supplied incorrectly, we’ll cover the return courier cost and send the correct item at no extra charge.
Warranty Returns
All our parts carry a limited warranty against manufacturing defects.
If you believe a part is faulty, please email info@toparts.co.za with photos, a description of the issue, and your order details.
Our team will assess the claim and get back to you promptly.
Need Help?
We’re here to help make things easy.
📧 info@toparts.co.za
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