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Return Policy
Return Policy
Last updated: September 2026
At Toparts we want you to shop with confidence. Your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act are not limited by this policy.
1. Changed your mind (7 days)
You may return a part within 7 days of delivery without giving a reason. The part must be:
- unused, not fitted, not painted or modified, and undamaged;
- in its original packaging, with proof of purchase.
Return shipping for a change of mind is at your cost. We refund the full price you paid for the part, including the original delivery fee, within 5 working days after we receive and check the part.
Electrical parts, lighting units and electronic components cannot be returned for a change of mind once they have been installed or tested. Faulty parts are covered in section 2.
2. Faulty parts (6 months)
If a part is defective, you may return it within 6 months of delivery. We pay the return courier. You can choose a repair, a replacement or a refund. Please email photos and a short description first. This does not apply to damage caused by incorrect fitting, accidents or normal wear.
3. Wrong part supplied
If we sent the wrong part, we collect it at our cost and send the correct part at no extra charge, or refund you in full.
4. Damaged in transit
Please inspect large parts on delivery. If the packaging or the part is damaged, note it on the courier's delivery slip and send us photos within 48 hours.
5. How to return
Email info@toparts.co.za with your order number, the reason, and photos where relevant. We reply with the next steps.
You can also return parts at our store: 47 Harris Avenue, Sebenza, Edenvale, Gauteng, 1609. Monday to Friday 08:00–17:00, Saturday 08:00–13:00.
Display prices in:ZAR
